Responsible Use Policy
The purpose of this page is assist you in identifying issues regarding the Responsible Use of our automated voice and text message delivery system for groups. CallMultiplier is a “common carrier” and is a passive conduit for the calls and text messages that you will be sending. As set forth in our Terms of Service, it is your sole responsibility to ensure that your usage of our service complies with all applicable Federal, State and Local laws and regulations.
Click here to review our Terms of Service: https://www.callmultiplier.com/terms-of-service
A good starting point for your consideration is the following rule of thumb: you should only use this type of service to send messages to recipients who have requested that you send them automated messages. Stated a different way, the people you are contacting should be expecting the messages you send and should want to receive them. You should also clearly identify who is sending the message and regularly remind recipients how they can stop receiving messages.
There are a number of laws and regulations which you need to consider before using our system. Violation of any of those laws and regulations can subject you to significant financial penalties. For example, the Federal Telephone Consumer Protection Act (“TCPA”) allows call recipients to sue for up to $500 for each unauthorized message received and for the Federal Communications Commission to impose monetary forfeitures as high as $16,000 per violation.
You should only use our system to send messages to your group members who have requested that you send them automated voice and/or text messages. As set forth in our Terms of Service, CallMultiplier is not to be used to send unsolicited messages.
The nature of your message and the type of telephone number that you are sending it to (land-line vs mobile) can dramatically affect your ability to use our service, the manner in which you can use it, and the nature of the documentation you must have evidencing the proper advance authorization from your group members to receive automated voice and text messages. For example, the TCPA and corresponding rules prohibit prerecorded voice messages and autodialed calls to cell phones and other mobile services. Prerecorded voice messages and autodialed calls (including prerecorded or artificial voice messages and text messages) to cell phones and other mobile services such as paging systems are prohibited, subject to only two exceptions: 1) calls made for emergency purposes, and 2) calls made with the prior express consent of the called party. This broad prohibition covers prerecorded voice and autodialed political calls, including those sent by nonprofit/political organizations. Customers contending that they have the prior express consent to send prerecorded voice, autodialed calls, or text messages to cell phones or other mobile service numbers should know that they have the burden of proof to show that they properly obtained such consent.
We have provided the following links to help you start the process of ensuring that your usage of our service complies with all applicable Federal, State and Local laws and regulations. This list of links is not all inclusive and is provided only as a starting point for your research.
The contents of this page are informational only and do not in any way modify our Terms of Service. Nothing on this page and/or anywhere on our website should be interpreted as legal advice regarding compliance with applicable Federal, State and Local laws and regulations. If you have any questions regarding the legality of your use of our service you should retain competent legal counsel to advise you.
